September 5th 2015

What’s the main reason businesses succeed?

...and it’s not outgoing marketing!

Good afternoon

Do people want to buy the best? – Not always, there’s a fear of paying too much, leaving a feeling of missing out on best value.

Do they want the cheapest? – actually rarely, but so many companies think that is the case.

What people actually do is make an judgement, more often than not based on the look of your website, (and your competitor’s).

Most importantly they react to the way they are treated when making their first contact with you – whether it be by telephone, on your website, or visiting your premises.

If they then go on to make a transaction with you, and the product and/or service you provide is good, (even if it is not the very best), they will remain loyal customers for years to come.

Once you’ve done business with someone, they are between three and seven times more likely to come back for more, rather than doing business with a new company who they have never traded with previously.

Your business will succeed if you take proper care of your customers – because if you do, they will become loyal customers, and potential advocates.

Have you noticed how big companies treat their customers so poorly.

Try calling Vodafone, BT, or Barclays Bank. Or visit Homebase or Currys PC World, and try to talk to somebody. (Don’t lets even mention energy suppliers, or Ryanair).

The great advantage us small businesses have is that we take care of what really matters.

Looking after our customers.

You do need, however, a consistent, manageable flow of new enquiries – which is where we may be able to help.

If you want to talk to sensible, grown up people, who can lead you through the marketing maze, both on and off-line, without getting you burnt, please give me a call.

Thank you and best wishes

  • "I cant fault the service, knowledge and enthusiasm that comes from working with the team at Top Cat Media, they make the mind boggling world of advertising and marketing simple to understand! Our web generated leads have increased significantly in the short time we have been running their campaigns, we have already received a return on our investment which is growing month on month!

    Dan Deacon, TMCo Dorset LTD TheMaintenanceCompany

  • "Having decided to use the team at Top Cat Media to develop our new website, I must compliment them on the professionalism with which the whole process was carried out."

    Scott Dunkley, Dunkley Tiles & Bathrooms

  • Great company. Couldn't recommend more!!

    Dan Ware, DJS Limited

  • "Top Cat Media listened to all our requirements and worked in a professional, courteous manner throughout. It was a pleasure to work with Ross."

    Tracy Sefat, Kayla Brasserie

  • "Fantastic company. TC have been a pleasure to work with. They have built a website, shot video content, designed new images for social media content. TC understood our vision and worked with us to execute. We thoroughly recomend their services. A true all rounder media company."

    Tim Constable, Portfolio lettings experts

  • "An excellent company who give honest advice and are there from start to finish. Very pleased with our new website and would recommend Ross to anyone who is looking to improve their business"

    Mark Goldsworthy, MK Estates

  • "Very professional and reliable service who run our social media platforms for us, the director Ross has always been very communicative and a pleasure to work with and we highly recommend this service for all your social media needs!"

    Adrian, The Duck Westbourne

  • "Fabulous service especially as not technically minded, captured all our images creating a beautiful video. Professional quick and efficient. Highly recommend."

    Carly Jane Hopkin, Lexi May Trust

  • "Brilliant company! Ross and his team are truly dedicated to what they do. Honest advice and a great job from start to finish, not to mention the quick turn around time and support given when it really counts. Would recommend to anyone!"

    Freya Kendall, Skills & Learning

  • "Top Cat were very professional from the start of the process through to completion. What I liked the most was the deadlines they set us as a customer and themselves to ensure the work was completed on time. It worked and the end result is fantastic."

    Jason Emerson, EA Systems

  • "From start to finish Ross was extremely helpful and grasped what I was looking for. Was a pleasure working with them and thoroughly recommend these guys for any future marketing needs."

    Adam Woodward, Kube Visuals

Leading local independent businesses through the digital maze.

Whatever market you operate in, let Top Cat Media help you to expand your business with our digital expertise.

Get in touch and let's get started.

Contact us
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The Creative Beauty Group
Loch & Quay
EA Systems
More Bus
Hot Tub Barn
Dorset Ideal Services
Vinci Construction
Elizabeth Naylor Bridal Couture
Belle Vue Electrics
Dunkley Tiles & Bathrooms
Fit 2 Box
Undisputed Fight Store
Kube Visuals
Table Pouncer
Positive Sales & Lettings
Tiien Thai
Bournemouth Council
Kayla Brasserie
Bournemouth Pizza Co
National Wholesale Business supplies
Bendall’s Gym
Fab Hotel
Leading local independent businesses through the digital maze.

Whatever market you operate in, let Top Cat Media help you to expand your business with our digital expertise.

Bournemouth Website Design
01202 431652
Top Cat Media Group

The Creative Quarter
Scotter Road

Registered company in England & Wales. Company registration no 03529564.

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